frequently asked questions
ORDERS
All orders placed before 2pm will be shipped out the same day. Orders will arrive depending on our couriers transit time. We use Aramex and Australia Post. Please visit each individual website for transit time depending on your location. International orders can take up to 15 business days. Business days are Monday-Friday and do not count the weekends. You will receive a tracking number at the end of the day if you placed your order before 2pm, otherwise the next morning. Please check your junk mail always and your order confirmation page found via email.
Should you have any questions regarding your order after it has been dispatched please contact the courier company. Once your order leaves our warehouse it is no longer in the hands of us. If you were not home at the time of delivery, a calling card, text message or email may be left. Please contact the courier directly to arrange a re-delivery. We are not responsible for this.
If you provide us with the wrong address you will need to contact us immediately on 1300 365 683. If your order has not left our warehouse, it will be an $8 re-direction fee. If the order has left our warehouse you will need to contact the courier directly and provide them with your tracking number. You will need to organise a re-direction at your own cost.
Please contact us immediately on 1300 365 683 if you require us to alter your order. Unfortunately, we cannot make any changes if your order has already been packed.
Orders that are already prepared, dispatched or in transit cannot be cancelled. You will need to contact us immediately if you wish to cancel your order.
Oh no! We’re sorry this has happened! Please contact our customer service team on 1300 365 683 and we will advise the next steps. Alternatively send us an email customerservice@nakedtan.com and attach photos/videos of the faulty or damaged item.
SHIPPING
Yes! We ship to P.O boxes!
All orders come with tracking either at the end of the day (providing you placed your order before 2pm) or the next morning. Please always check your JUNK/SPAM folder before contacting us as this is the next place it would land.
If you were not home at the time of delivery, a calling card, text message or email may be left. Please contact the courier company as the order is no longer in the hands of us once it dispatched our warehouse. Their customer service team will provide you with the correct information.
Aramex contact: https://www.aramex.com.au/contact-us/aramex-depot/
Australia Post Contact: 13 76 78
Please contact the courier directly to arrange a re-delivery. We are not responsible for this.
No, you will not be required to sign. If you wish to arrange for signature on delivery please add this in your order notes. If you are not home and there is no safe place to leave your parcel, it will be taken to the depo for collection.
Yes! Either place an order online, email info@nakedtan.com.au, call 1300 365 683, DM us via Instagram or WhatsApp on +61458039979.
PAYMENT METHODS
We accept the following; Visa, Mastercard, PayPal, AfterPay and Zip Pay
All currency on our website is automatically set to AUD, however you can change this by selecting your currency from the dropdown in the top right corner of the header.
PRODUCT & STOCK
Before contacting us, please refer to your Naked Tan Manual provided when you purchased your machine. If you have the Pro Lite Machine refer to page 8 FAQs. If you have no luck after this please contact us on 1300 365 683 or email customerservice@nakedtan.com.au
Our Naked Tan Pro Lite Machine System comes with 1 Year Warranty. Please refer to our Return & Exchange Policy page for more information.
Our products either have the expiry printed on them (either number of months or exact date) or a batch number. If you do not know how to read the batch number, please give us a call on 1300 365 683 and we will advise you of the expiry.
If you have anymore questions please click the button below to shoot us through an email! Alternatively you can call us on 02 4227 5476.